Frequently Asked Questions - Getting Started

How can we help you?

Tell us what you are looking for

Client funds and assets are kept in segregated accounts, protected additionally by the ICF (Investment Compensation Fund) up to EUR 20,000.

How is EuroFinance regulated?

EuroFinance is registered in Bulgaria, authorized and regulated by the Bulgarian Supervision Commission (Registered number Решение № 81-ИП/01.02.2006г.).

Can I continue my registration later without starting the process from the beginning?

Information about an initiated but unfinished registration of a client account with EuroFinance is kept for a period of 14 days, after which it is automatically deleted.

Why are non-Bulgarian securities kept in an omnibus account?

Keeping our clients' securities in an omnibus account allows us not to charge a custody fee and offer competitive trading fees.

Where are my securities kept?

The securities in which our clients invest are kept in various depository institutions depending on the market where they were purchased.

Where are my funds held?

Our clients' funds are held in omnibus accounts, separate from EuroFinance's funds, in one of the banks we partner with.

Why do I need to provide information about my knowledge and experience?

In case you wish to trade financial instruments or products but lack practical experience or knowledge, we are obliged to inform you in advance.

Can I use the platform before depositing funds?

Yes, once you complete the account opening process with EuroFinance, you can use all the platform's features except placing orders and trading.

What languages does the EFOCS platform support?

The EFOCS platform is available in Bulgarian and English.

On which devices and operating systems does the EFOCS platform work?

The EFOCS application is available for all personal computers running Windows, as well as for all mobile devices with iOS (version 14+) or Android (version 10+).

Can I open a demo account?

Certainly. To familiarize yourself with the features of the EFOCS financial instrument trading platform, you can download the mobile application for Android and iOS, or access the platform through your web browser – WebLogin.

Can I open multiple accounts in my name with EuroFinance?

No. You can only open one account in your name with EuroFinance.

Will EuroFinance request information about the origin of my funds?

As a financial institution regulated by the Financial Supervision Commission (FSC), we are obligated to collect information from clients and/or prospects in accordance with the requirements of the Anti-Money Laundering Act and the Counter-Terrorist Financing Act.

What information do I need to provide when opening an account with EuroFinance?

When opening an account, we will ask you for the following information:

How can I transfer my portfolio from another broker to EuroFinance?

To transfer your current securities portfolio to us, please follow the steps below:

How can I open an account with EuroFinance?

You can open a free account with EuroFinance from our website or directly through the mobile application of our trading platform EFOCS.